Why don't I see my scheduled trips?

The app is designed to display all trips scheduled for your account, even if you call in and have one of our representatives schedule your trip for you.

If you don't see trips that have been already scheduled for you, your trips have likely been created on a different account. Sometimes, if customers create an account on the app and use a different phone number than what we previously had on file, there could be another account for you to open.

If this happens, please contact our dispatch office at (231) 779-0123 or email us at CustomerService@wexexpress.us, and we will be happy to assist you.