Why is my credit/debit card being charged for rides when I changed my default payment method to cash or tickets?
We understand how frustrating unexpected charges can be. Here’s why this might happen and what you can do to resolve it.
Trips Keep Their Original Payment Method
If a trip was scheduled while your credit or debit card was set as the default payment method, that trip will retain that payment method—even if you later switch your default to cash or tickets. To change it, you’ll need to cancel the trip and reschedule it with your preferred payment method.
Managing Your Payment Methods
You can update your payment methods anytime using the rider app or online at https://ride.wexexpress.us. For instructions on how to update your default payment method, please refer to our help guide: How do I change my default payment method?
Refunds for Incorrect Charges
Mistakes happen! If you’ve been incorrectly charged and need a refund, email us at CustomerService@wexexpress.us. Be sure to include your ride details so we can assist you quickly.
Additional Assistance
If you’d like to speak with someone directly, call us at 231-779-0123 during our normal business hours. For after-hours support, visit https://support.wexexpress.us.
Rider Tip!
Even if you don't set a credit/debit card as your default payment method, you can ask your driver to charge your card, as long as you have one added to your profile. This way, you can use your card once in a while, but you don't have to use it every time.